Frequently Asked Questions
What is PhantomZip?
PhantomZip is a black zip-up hoodie with a skull rib-cage print and a ski mask built into the collar. Zip it all the way up, pull the hood over, and only your eyes show.
Is the ski mask a separate piece?
No. The mask is part of the hoodie collar, so it is one connected garment with a single zipper.
What sizes do you offer?
Sizes S, M, L, XL and XXL.
Is shipping really free?
Yes. Shipping is free to every country we ship to, with no minimum order.
How long does delivery take?
Orders ship within 2 to 5 business days. Delivery takes about 7 to 14 business days in the United States and about 10 to 20 business days to other countries.
Do you offer a guarantee?
Yes. Every order is covered by our 30-day money-back guarantee. See the Returns and Guarantee page.
Do you offer bundle deals?
Yes. Buy 2 or more hoodies and save 15%. Buy 3 or more and save 20%. The discount applies automatically in your cart.
Is PhantomZip affiliated with a game publisher?
No. PhantomZip is an independent brand and is not affiliated with or endorsed by any game publisher.
How do I contact you?
Email us at embervue@outlook.com.