30-Day Money-Back Guarantee
If you are not happy with your PhantomZip hoodie, contact us within 30 days of delivery and we will make it right.
How it works
- Email embervue@outlook.com within 30 days of delivery with your order number and what is wrong.
- We will reply with the next steps, including how to send the item back if needed.
- Once approved, your refund goes back to your original payment method.
Damaged or wrong item
If your hoodie arrives damaged or you received the wrong size or item, email us with a photo and we will replace it or refund you.
Items we cannot accept
Items that show signs of heavy wear or damage after delivery may not qualify for a refund.